Terms and Conditions

Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”)

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Deshaz (M/s India Bits)  and its affiliates.

Introduction:

a) www.deshaz.com website (“Website”) is an Internet based content and e-commerce portal owned and operated by INDIA BITS.

b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Deshaz at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify www.deshaz.com (on care@deshaz.com) of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.

www.deshaz.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

www.deshaz.com provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise such as clothing from various fashion and lifestyle brands, and other products. (Collectively, “Products”). Upon placing order, Deshaz shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that she has read and fully understands the Privacy Policy of Deshaz in respect to the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that DESHAZ’s name is stated as the source and prior written permission of DESHAZ is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

(c) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer; computer;

(e) conduct or forward surveys, contests, pyramid schemes or chain letters;

(f) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

(g) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(h) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

(i) violate any applicable laws or regulations for the time being in force in or outside India; and

(j) violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by DESHAZ

Exactness Not Guaranteed:

DESHAZ hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, color etc.may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that DESHAZ will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. DESHAZ may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, DESHAZ owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to DESHAZ without obtaining authorization from DESHAZ.

b) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites (“Linked Sites”).The Linked Sites are not under the control of DESHAZ or the Website and DESHAZ is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. DESHAZ is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. DESHAZ is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by DESHAZ or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:

DESHAZ has endeavored to ensure that all the information on the Website is correct, but DESHAZ neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall DESHAZ be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall DESHAZ be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, DESHAZ shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond DESHAZ’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Indemnification:

You agree to indemnify, defend and hold harmless DESHAZ from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by DESHAZ that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at DESHAZ’s discretion.

Shipping:

Title and risk of loss for all products ordered by you shall pass on to you upon DESHAZ’s shipment to the shipping carrier.

RETURNS AND REFUNDS:

There may be an override command in this during the condition which may not allow return of the product. During COVID-19 pandemic we have disabled any return facility till 31st December 2020. Please read through the published guidelines. In other conditions, returns need to be made within 7 days from the date of delivery of your order.

Product should be accompanied with the Return Form duly filled. Items must be returned in their original condition, with the price tags attached. Items should not be used, washed, or altered in any way.

Once your returned item has been received by our Return Desk, you will be notified by email that the product has been received and is being processed.

Upon receiving, our quality assurance department will review the returned item. Any items that show signs of wear or usage will not be accepted for return.

If the returned product satisfies our Quality check we will refund the paid amount to your DESHAZ account or bank account. You will be notified once the product has completed the Quality Check.

Discount coupons are non-transferable and have no cash value.

In case of money back, the payment will be made through the same mode of payment as the original purchase and will be credited to the Customer’s account within the time span stipulated by the bank which has issued the credit/debit card.

If the product is purchased at a discounted price under any promotion, then DESHAZ will refund only the discounted price as per the invoice.

No return/cancellation request will be allowed after 7 days from the delivery date.

Termination

a) DESHAZ may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached a term of these Terms.

b) Notwithstanding Sections mentioned above, these Terms will survive indefinitely unless and until DESHAZ chooses to terminate them.

c) If you or DESHAZ terminates your use of the Website or any Service, DESHAZ may delete any content or other materials relating to your use of the Service and DESHAZ will have no liability to you or any third party for doing so.

d) You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Noida.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation Of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded to the Website. DESHAZ does not review the contents in any way before they appear on the Website. DESHAZ does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to care@deshaz.com

Other Policies

Shipping Policy

SHIPPING WITHIN INDIA

  • DESHAZ provides FREE shipping on all order within India, if the order value is greater than ₹1000. For order value below ₹1000, a basic shipping fee of ₹100 will be charged.
  • After the order confirmation, our operations team ensures that your order is shipped as early as possible. We will ensure that the product reaches you within 8-15 working days from the date of purchase.
  • In some cases it may take longer to receive the shipment depending on your location and accessibility.
  • We reserve right to be selective about pin code and few pin codes may not be kept available for delivery. If a user put wrong pin code with address then their order is liable to get cancelled and shipping fees of Rs 100 will be deducted in the refund. As it takes effort of our courier partner.
  • Our courier partners do not deliver to certain pin codes – you will be intimated if we can’t reach your location based on the pin code entered by you.
  • We don’t allow editing of orders or addresses once the order is placed. 

INTERNATIONAL SHIPPING

  • As of now we are not shipping order to any international location. So if you have booked order (by any mean) which is out of India then please cancel. 5% cancellation charges (because of use of payment gateway) will be charged and balance amount will be refunded through original payment mode.

Return Policy

RETURN POLICY DURING COVID-19 PANDEMIC:

The condition is not a normal condition as COVID-19 has changed the way we used to act. We check every product at least 3 times for any manufacturing defect before shipping, so if you find any damage of package or if the package is in poor condition, then don’t accept the package and return to courier person. Post that claim of damaged product won’t be accepted. DESHAZ has taken a call to not to take return of material till 31st December 2020. Deshaz reserves right to extend or change the date without any advance notice.

User is requested to check the product size and colour well before ordering. In case of any doubt please send email on care@deshaz.com with product link.

We understand that our users are expecting more from us but we too have limitation, kindly bear with us.

RETURN POLICY (Otherwise) (applicable after 31.12.2020)

Our products are meticulously inspected before they are shipped out of our warehouse. However, if you are not completely happy with your purchase, we will return the amount to you by crediting your bank account, subject to the product being received in accordance with the terms and conditions listed below. 

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the package.

Your purchase is eligible for return or exchange only if it meets the following conditions:

  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect.

TERMS & CONDITIONS for Return:

  1. Returns need to be made within 7 days from the date of delivery.
    1. Please ensure that the product you return is unused, unworn and the original tags are intact.
  2. Items should not be used, washed, or altered in any way.
  3. Once your returned item has been received by our return desk, you will be notified by email that the product has been received and is being processed.
  4. Upon receiving, our quality assurance department will review the returned item. Any items that show signs of wear or usage will not be accepted for return.
  5. If the returned product satisfies our quality check we will refund the paid amount to your bank account. You will be notified once the product has completed the quality check.
  6. Discount coupons are non-transferable and have no cash value.
  7. In case of money back, the payment will be made through the same mode of payment as the original purchase and will be credited to the customer’s account within the time span stipulated by the bank which has issued the credit/debit card.
  8. If the product is purchased at a discounted price under any promotion, then Deshaz will refund only the discounted price as per the invoice.
  9. No return/cancellation request will be allowed after 7 days from the date of delivery.
  10. We do not accept returns for international orders.